Refund & Cancellation Policy

You can turn off auto-renew anytime from Billing → Cancel auto-renew. You keep Duo until the end of the period you've paid for, and you won't be charged again. You can turn it back on before the period ends.

If you pay with UPI AutoPay in India, you can also stop the mandate from your UPI app; Duoraa then ends at the end of the paid period. Deleting your account also stops renewals.

We remind you before each renewal in India, as required for recurring payments.

• Within 7 days, unused: if you ask within 7 days of a charge (first payment or a renewal) and haven't hosted a room since that charge, we refund it in full.
• Charged by mistake: duplicate charges, charges after you cancelled, or a renewal you couldn't stop because of a fault on our side are always refunded in full.
• Service problems: if Duoraa didn't work for a significant part of a period because of a problem on our side, we refund the affected part.
• Otherwise, after you've used a period, we don't give partial refunds for the days left — you keep access until it ends.

The Day Pass is a one-time payment and doesn't renew. If you haven't hosted a room with it, ask within 7 days for a full refund. Once used, it isn't refundable. A pass that couldn't be used because of a fault on our side is refunded.

Use the Help & contact form (choose “Billing, refunds or cancelling”) or write to balaganeshsenthil5@gmail.com from your account email, with the date and amount. We reply within 1–2 business days.

Approved refunds go back to the original payment method (card, UPI or bank) — we can't refund to a different account. They usually reach you within 5–7 business days after approval, depending on your bank.

If a renewal fails, your bank or UPI app may retry for a few days and we'll let you know. If it still can't be collected, your account moves to Free — nothing is deleted, and your films stay in your library so you can pick up again when you resubscribe. You're never charged twice for the same period.

Partners join for free, so there's nothing to refund for them. Plans given for free by the Duoraa team aren't purchases and have no refund value.